About the Role
With exposure to a variety of people, responsibilities, and experiences in a corporate work environment, working with customers is at the heart of the collection's representative role. Whether it is to arrange for debt repayment, advise customers, or answer their questions, collections representatives are a crucial part of the company's revenue generation efforts.
Collections representatives should have the drive and ability to communicate well and work through obstacles to get results. The Collections Specialist will review clients' record and follow up with them to create a repayment schedule appropriate for the financial situation. The collections associate will be responsible for collecting payments from the client in relation to the clients' pending or past due payments. We are looking for someone who understands the Fair Debt Collection Practices Act and who can act ethically and respectfully to our clients.
Requirements
Candidate must have a minimum of 6 months BPO experience.
Has a solid and proven track record as first or thirds party Collections Specialist role (inbound or outbound).
Has excellent negitiation skills.
Must be amenable to work on site and shifting schedules.
Must be willing to work on site and can start ASAP.
Has neutral American accent.
About the Company
GlobalTek BPO, Inc., specializes in business process outsourcing (BPO), Information Technology (IT) outsourcing, including but not limited to voice and non-voice support, human resource administration, document processing and other customer and back-office support services, focusing on technology and medical industries.