About the Role
With exposure to a variety of people, responsibilities, and experiences in a corporate work environment, working with customers is at the heart of the collections representative role. Whether it is to arrange for debt repayment, advise customer, or answer their questions, collections representatives are a crucial part of the company's revenue generation efforts.
Collections representatives should have the drive and ability to communicate well and work through obstacles to get results. The Collections Specialist will review clients' records and follow up with them to create a repayment schedule appropriate for their financial situation. The collections associate will be responsible for collecting payments from the client in relation to the clients' pending or past due payments. We are looking for someone who understands the Fair Debt Collection Practices Act and who can act ethically and respectfully to our clients.
Requirements
Candidate must have a minimum of 6 months BPO experience.
Has a solid and proven track record as first or third party Collections Specialist role (inbound or outbound).
Has excellent negotiation skills.
Must be willing to start ASAP.
A stable internet connection with at least 25 Mbps is requires for this role.
Has neutral American Accent.
About the Company
GlobalTek BPO, Inc., specializes in business process outsourcing (BPO), Information Technology (IT) outsourcing, including but not limited to voice and non-voice support, human resource administration, document processing and other customer and back-office support services, focusing on technology and medical industries.